Find answers to common questions about our competitions
A: Browse our competitions, select the one you'd like to enter, choose your quantity of tickets, answer the skill question correctly, and complete your purchase. You'll receive instant confirmation with your ticket numbers.
A: No, you can enter competitions as a guest using just your email address. However, creating an account lets you track all your entries in one place.
A: You must be 18 years or older to enter our competitions.
A: Ticket numbers are randomly assigned from the available pool when you complete your purchase. You'll receive your specific numbers via email immediately after purchase.
A: No, all ticket numbers are randomly assigned to ensure fairness for all participants.
A: Some competitions may have a maximum tickets per person limit. This will be clearly displayed on the competition page.
A: All our competitions require you to answer a simple skill-based question correctly before purchase. This is a legal requirement for prize competitions in the UK.
A: Instant win competitions reveal your result immediately after purchase. Specific ticket numbers are pre-determined as winners, and you'll know right away if you've won!
A: The spinning wheel is a type of instant win competition. After purchasing your tickets, you spin the wheel for each ticket. The wheel is programmed with your results - if your ticket is a winner, it will land on a prize!
A: Yes! Winning tickets are randomly selected when the competition is created. The wheel/instant result is just a fun way to reveal whether you've won.
A: We accept all major credit and debit cards through our secure payment partner, Stripe. All payments are processed securely and we never store your card details.
A: Absolutely! All payments are processed through Stripe, one of the world's most trusted payment processors. Your card details are encrypted and never stored on our servers.
A: Ticket purchases are final and non-refundable. Please make sure you're happy with your selection before completing your purchase.
A: No hidden fees! The price you see is the price you pay. Ticket prices are clearly displayed before you purchase.
A: Each competition has a specific end date/draw date displayed on its page. Standard competitions are drawn on this date, while instant win competitions reveal results immediately.
A: Winners are selected using certified random number generation software. For instant wins, winning tickets are pre-selected randomly. For standard draws, a random ticket number is drawn on the end date.
A: Winners are notified by email within 24 hours of the draw. For instant wins, you'll see your result immediately on screen and receive an email confirmation.
A: Congratulations! We'll email you with details on how to claim your prize. You'll typically need to respond within 14 days and may need to provide ID for high-value prizes.
A: Yes, we publish a winners list showing recent prize winners (with their permission). This is updated regularly.
A: If you win, we'll contact you by email with full instructions. For physical prizes, we'll arrange delivery. For cash prizes, we'll arrange bank transfer.
A: You have 14 days from the winner notification email to respond and claim your prize. Unclaimed prizes may be redrawn.
A: Prizes cannot be exchanged for cash alternatives unless specifically stated in the competition details.
A: No! All prizes are delivered free of charge to UK addresses. International shipping may vary.
A: Yes! UK law requires us to offer a free postal entry route. See our Rules page for full details on how to enter by post.
A: Absolutely! Postal entries have exactly the same chance of winning as paid entries.
A: First, check your spam/junk folder. If it's not there, contact our support team at support@prizeguyz.com with your order details.
A: Payment failures can occur for various reasons (insufficient funds, card restrictions, etc.). Please try again or contact your bank. No charge is made for failed payments.
A: Please email support@prizeguyz.com with details of the issue including your browser type and any error messages you see.
A: We only use your data to process your entries and contact you about competitions. See our Privacy Policy for full details. We never sell your data to third parties.
A: Yes, you can request account deletion at any time by contacting support@prizeguyz.com. Note that we're required to keep some records for legal compliance.
A: Every email we send includes an unsubscribe link at the bottom. Click this to opt out of marketing emails. You'll still receive essential emails about your entries and wins.
Our support team is here to help!
📧 Email: support@prizeguyz.com
📱 Phone: 01234 567890
🕐 Hours: Monday - Friday, 9am - 5pm GMT